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Return Policy

Hardwell Diamonds does not issue full cash back or credit/debit card refunds for any item at any time under any circumstance.  All orders are subject to either a ten (10%) restocking fee in the event of a refund, or a product exchange at the sole discretion of Hardwell Diamonds.
All items are returnable within 48 hours of delivery by notifying Hardwell Diamonds in writing via email.
Items that are brand new, unworn, or advertised as “final sale” are non returnable.

The customer has a 48 hour inspection period to qualify for a return/exchange – excluding ALL shipping & handling costs, customs charges and the above mentioned restocking fee. Starting time for the inspection period will be determined by the customer signature on the carrier records upon package delivery. A refund or exchange will only be possible if the item was not used, worn, or altered from its original condition in any way (this includes the addition or removal of Rolex bracelet links).  Please contact customer service for more information on returning an item.

ALL HIGH VALUE ITEMS ARE VIDEO RECORDED DURING THE PACKING, LABELING AND SHIPPING PROCESS IN A SINGLE TAKE – NO EDITS.